Refund Policy

This Refund Policy covers two distinct types of payments processed through the Momentum platform: SaaS subscription fees paid by business owners for using Momentum, and 10% booking deposits paid by end customers when booking a service through a business's booking widget.

1. SaaS Subscription Refunds

This section applies to car detailing business owners who subscribe to a Momentum plan (Starter, Pro, or Business).

Free Trial

All Momentum plans include a 14-day free trial. No payment is required during the trial period, and no charges will be made if you cancel before the trial ends.

Monthly Subscriptions

• Monthly subscription fees are billed at the beginning of each billing cycle and are non-refundable.
• When you cancel, your access continues until the end of the current billing period. No partial refunds are issued for unused days.
• You can cancel at any time — there are no long-term contracts or cancellation fees.

Annual Subscriptions

• Annual subscription fees are billed as a single payment at the start of the annual billing cycle.
• If you cancel within the first 30 days of an annual subscription, you are eligible for a full refund minus any usage for the period.
• After 30 days, annual subscriptions are non-refundable. Your access continues until the end of the annual billing period.

Plan Downgrades

If you downgrade your plan, the change takes effect at the start of your next billing cycle. No prorated refunds are issued for the current period.

2. Booking Deposit Refunds (10%)

This section applies to end customers who pay a 10% deposit when booking a car detailing service through a business's Momentum-powered booking widget.

How Deposits Work

When a customer books a service, a 10% deposit is collected via Stripe and transferred directly to the business owner's connected Stripe account. Momentum does not hold or manage these funds.

Deposit Refund Responsibility

• The business owner is responsible for managing deposit refunds to their customers. Momentum does not process or issue deposit refunds on behalf of businesses.
• Businesses manage refunds through their own Stripe dashboard or by contacting Stripe support.
• Each business may set their own cancellation and refund policies for booking deposits. We encourage businesses to clearly communicate their refund terms to their customers.

Recommended Guidelines for Businesses

While each business sets their own deposit refund policy, we recommend the following guidelines:

• Cancellations 24+ hours before appointment: Full deposit refund
• Cancellations within 24 hours: Deposit may be retained
• No-shows: Deposit may be retained
• Service cancelled by business: Full deposit refund

3. How to Request a Refund

For Subscription Refunds

Business owners can request a subscription refund by contacting our support team:

• Email: support@getmomentum.app
• Include your account email and reason for the refund request
• Requests are reviewed within 3 business days

For Deposit Refunds

End customers should contact the business directly to request a deposit refund. The business owner will process the refund through their Stripe account.

4. Processing Time

• Approved subscription refunds are processed within 5-10 business days and returned to the original payment method.
• Deposit refunds processed by businesses through Stripe typically appear within 5-10 business days, depending on the customer's bank.

5. Chargebacks

We encourage resolving refund requests directly before initiating a chargeback with your bank. Chargebacks incur processing fees and may result in account suspension. If you have a billing concern, please reach out to us first.

6. Contact Us

If you have questions about this Refund Policy, please contact us at:

Email: support@getmomentum.app